Privacy Policy

Last updated: October 30, 2026

1. Who we are and what this covers

This policy describes how Tuxwell LLC (“Tuxwell,” “we,” “us”) handles personal information on tuxwell.com and in our direct communications (email, phone and text messages) with prospective and current customers. Our software products may have their own terms, which apply to the data businesses store in them.

2. Information we collect

• What you send us: your name, email address, phone number, company and the content of your messages when you email, call or text us.
• Calls and texts with us: call and message details (phone numbers, times and call duration) and the content of text messages.
• Call transcripts and AI notes: we use Dialpad AI on our main phone line. It automatically transcribes calls as they happen and may generate summaries and action items from them. Our current Dialpad plan doesn’t include call recording, so we don’t keep audio recordings of calls; if that changes, we’ll update this policy first.
• Improving Dialpad AI: we’ve turned on Dialpad’s optional setting that lets eligible conversation information be used to improve Dialpad’s AI features. Dialpad describes privacy safeguards for this use, including removing personal information from data used to train its generative AI features.
• Our website: tuxwell.com uses no cookies, analytics or advertising trackers. Our hosting provider processes standard technical information (such as IP address and browser type) to deliver the site and keep it secure.
• Our contact form: when you use the form on our Contact Us page, we receive what you enter (your name, email address, company, phone number, preferred way to contact you and your message) and, if you tick the box to receive texts, your agreement to receive them. We also record the IP address and browser information sent with your request, only to prevent abuse of the form; we keep that information for 90 days. While you send our contact form, your browser temporarily stores a random request ID, the request’s start time and its pending status to help prevent duplicate submissions if the page reloads or the connection is interrupted. Your name, email address and message are not saved in that browser record. We remove the record when the request’s outcome is confirmed; otherwise, it lasts for the browser tab’s session. This is not a cookie, and we do not use it for advertising or tracking.

3. How we use it

We use this information to respond to your questions, schedule demos and onboarding, provide support, keep notes of our calls (transcripts and AI summaries), send account or service notices, keep our services secure, and meet legal obligations. We don’t sell personal information.

4. Text Messaging (SMS/MMS) Terms and Privacy

These are the terms of Tuxwell’s text messaging program. The program covers Tuxwell (Tuxwell LLC) communications with prospective and current customers: replies to your questions, demo and onboarding scheduling, support, and account or service notices.

• If you text us first, we reply about your inquiry.
• We start a service text (for example, a demo confirmation or a support update) only after you’ve agreed to receive texts from us for that purpose, for example, by ticking the box to receive texts on our contact form, or by telling us so when you speak with us. Being a customer or prospect isn’t, by itself, consent to receive texts.
• If you agree to texts on our contact form, we may text you about your request at the number you gave us, even if you asked us to reply by email or phone. We keep a record of your agreement (the time, the number and the wording you agreed to).
• We don’t send promotional texts under this program. If that changes, we’ll ask for your separate, express written consent first and update this policy.
• Consent to receive texts isn’t a condition of any purchase.
• Message frequency varies. Message and data rates may apply.
• Reply HELP for help, or email info@tuxwell.com.
• Reply STOP to opt out. You’ll receive a confirmation message, and then no further messages unless you opt in again.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other sharing described in this policy and will not be shared with any third parties. This doesn’t include service providers that handle this information only on our behalf, to run our contact form, deliver its messages to us and send our texts (Amazon Web Services, Resend, Google Workspace and Dialpad), and that may not use it for their own purposes.

Our messaging provider, Dialpad, processes your phone number and messages to deliver them and to manage opt-out (STOP) status on our behalf, and not for its own marketing.

5. Sharing

We share personal information only with service providers that operate our services for us (hosting and processing contact form requests: Amazon Web Services; delivering contact form messages to us by email: Resend; email: Google Workspace; phone, messaging and call transcription: Dialpad, as described in sections 2 and 4), when required by law, or as part of a merger, acquisition or sale of our business. We don’t sell personal information or share it for advertising.

6. Retention

We keep personal information only as long as we need it for the purposes above, and then delete it. Records we’re required to keep by law, and backups, follow their own schedules before deletion.

Requests sent through our contact form are kept for 5 years as a record of your request, and then deleted; they’re protected against alteration during that time. If you ask us to delete your information, we’ll delete these records too, unless we’re required to keep them by law.

7. Security

We use reasonable safeguards to protect personal information. No method of transmission or storage is perfectly secure.

8. Your choices

• To request access to, correction of or deletion of your personal information, email info@tuxwell.com.
• You can opt out of texts at any time by replying STOP.
• You can opt out of optional marketing emails at any time. We may still reply to you and send necessary service notices.

9. Children

Our website and services aren’t directed to children under 13, and we don’t knowingly collect their personal information.

10. Changes

If we change this policy, we’ll update this page and its “Last updated” date.

11. Contact

Questions about this policy or your personal information: info@tuxwell.com.

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